Premium Home Healthcare Service in Dubai

Privacy Policy

At Acure Healthcare, we are committed to protecting your privacy with the highest level of discretion and confidentiality. As a premium home healthcare provider in Dubai, we understand the importance of safeguarding sensitive personal and medical information.

This Privacy Policy explains how we collect, use, store, and protect your data when you visit www.acure.ae
 or use our services. By accessing our Website or booking our services, you agree to the practices described below.

Information We Collect

To deliver personalized, hospital-grade care at your location, we may collect:

• Personal Information
  Your name, phone number, email address, location, date of birth, and other details provided when booking services or making inquiries.
• Medical Information
  Health conditions, symptoms, medical history, prescriptions, and diagnostic reports necessary to provide services such as doctor-on-call visits, IV therapy, lab tests, and nursing care.
• Service & Booking Information
  Details related to your appointment, location (home, hotel, office, or yacht), and requested healthcare services.
• Technical Information
  IP address, browser type, device details, and browsing behavior collected through cookies and analytics tools.

How We Use Your Information

We use your information strictly to deliver safe, efficient, and discreet healthcare services, including:

• Providing doctor-on-call, IV therapy, lab testing, and home nursing services
• Managing appointments, dispatch, and rapid-response medical visits
• Communicating confirmations, updates, and follow-ups
• Maintaining medical records in line with DHA and UAE healthcare regulations
• Improving our Website performance, security, and user experience
• Ensuring compliance with legal, regulatory, and clinical standards

Confidentiality & Privacy Commitment

Discretion is central to our service. As highlighted in our care model, all services are delivered with strict confidentiality and professionalism.

• All patient interactions are handled with the highest level of privacy
• Medical records are securely stored and accessed only by authorized professionals
• Our services are designed for individuals who value privacy, including VIPs, executives, and international visitors

Sharing of Information

We do not sell or rent your personal data. Your information may only be shared with:

• DHA-licensed doctors, nurses, and medical professionals involved in your care
• Trusted third-party providers (e.g., payment processors, lab partners) under strict confidentiality agreements
• Government or regulatory authorities when legally required

Data Security

We implement advanced technical and organizational safeguards to protect your personal and medical data from unauthorized access, loss, or misuse.

While we follow strict security standards, no system can guarantee absolute protection.

Cookies & Tracking Technologies

Our Website uses cookies and analytics tools to enhance your browsing experience and improve our services. You may disable cookies in your browser settings, though some features may not function properly.

Your Rights

In accordance with UAE data protection laws, you may have the right to:

Access or update your personal data
Request deletion of your information (subject to medical/legal obligations)
Withdraw consent for certain data processing
Opt out of marketing communications

To exercise your rights, please contact us directly.

Third-Party Links

Our Website may include links to third-party websites. Acure Healthcare is not responsible for their content or privacy practices.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. Updates will be posted on this page with a revised date.

Contact Us

If you have any questions regarding this Privacy Policy or your data:

A’cure Healthcare
Sheikha Noora Tower, Office 304, 3rd Floor
Barsha Heights, Dubai, UAE

Phone: +971 56 533 0465
Email: info@acure.ae